Healthcare with Data
Driven Insights
Health Data Saves Lives
Improved Care.
Improved Outcomes.
Health Data,
Empowering Patients

CareConnect Health Information Exchange

Transforming patient care with data-driven insights

CareConnect HIE is South Africa’s first industry-wide Health Information Exchange (HIE). A registered NPO, CareConnect connects providers, patients and funders through a unified care record that delivers up-to-date, real-time, and consolidated information across the entire healthcare ecosystem.

Health data sharing, now more than ever, is a crucial aspect of effective healthcare and benefits everyone from individuals to healthcare systems and entire populations. HIE is vital to improving healthcare quality, safety and patient outcomes.
  • Improved healthcare quality and health outcomes by reducing medication and medical errors.
  • Improving efficiencies by reducing unnecessary tests and ensuring that those involved in the patient’s care have access to the same complete set of patient information.
  • Reducing administrative costs by reducing paperwork and making many administrative tasks simpler and more efficient.
  • Enabling patients to be involved in their own healthcare, reducing paperwork and time spent briefing health service providers on their medical histories.
  • Coordination with and supporting public health officials to improve community and public health.

Benefits of HIE

Enabling access to critical patient information in an emergency situation when patients are unable to speak for themselves.

Enabling clinicians access to relevant patient health information regardless of where they are.

Improved patient outcomes through effective care processes across the continuum of care.

Enabling more effective care coordination between clinicians to the benefit of the patient.

A Unified Care Record provides a complete set of updated demographic and health information.

The Future of Healthcare

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HIEs matter because lives (and data) matter

CareConnect HIE by Numbers

Transactions per month
15000 +
Unique Lives Loaded
0 m
Records Updated
1 m
Transaction Time
1 sec

What Our clients & partners say

CareConnect achieves ISO Certification

CareConnect has been awarded the ISO27001 and ISO27701 certification, which validates our commitment to protecting sensitive health information and strengthens our position as a reliable and trusted partner in the South African healthcare ecosystem. Being awarded these certifications is vital for CareConnect as they provide assurance regarding our data security, privacy compliance, risk mitigation and regulatory compliance.

ISO27001 is the international standard for information security management systems, ensuring that organisations have robust security controls in place to protect sensitive information. Achieving this certification demonstrates our commitment to safeguarding patient data against unauthorised access, breaches, and cyber threats.

ISO27701 extends the requirements of ISO27001 to include privacy management systems, specifically addressing the protection of Personally Identifiable Information. Compliance with ISO27701 demonstrates CareConnect’s adherence to privacy regulations, such as POPIA, and its commitment to maintaining the privacy rights of individuals whose data is processed within the HIE.

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